It depends on the country you reside in.
We provide a return mailer (which is the same packaging used to contain your collection kit) with a return label.
If for any reason your mailer is not intact, you can return it using a padded envelope provided you use the plastic bag and absorbent paper provided in the collection kit. These meet regulatory requirements.
Please copy the address (Freepost BIOMESIGHT) as well as the description (Exempt Human specimen) from the returns label. A stamp is not needed.
The USA (California) lab address is already on the return package. USPS return postage is included. If you have a kit without a USPS label, please email email@example.com to request a label.
In addition to the return mailer we also include a mailing bag with the lab address in the USA. Please place the package inside the return mailer and add appropriate stamps before mailing. Note that as the package will be returned to the USA, a customs forms will need to be completed, therefore please follow customs instructions carefully. We include a CN22 customs form which you can use but if booking online with Canada Post or another courier they will provide you with forms to complete online.
Note that we are working on providing return labels to the USA for our Canadian customers.
Europe, incl. EU & Other International customers****
In addition to the return mailer we also include a mailing bag with the address for either the UK or in the USA. Please place the package inside the return mailer and add appropriate stamps before mailing. Depending on your country of origin it might be best to use a courier service.
You have the option of return the sample either to the UK or USA. Note that a customs forms will need to be completed, therefore please follow customs instructions carefully.