Many users, especially those using Safari, download incomplete FASTQ files from Ombrelab. As this is not on the Biomesight platform, it's not something we can comment on any further.
We check for a minimum file size of 2.5MB, which is a conservative file size as most filesets are larger than this.
This therefore means that if your upload fails the size check and you are uploading results from Ombrelab, that you have DEFINITELY downloaded an incomplete file set.
Next steps
1) Do not continue with the file upload to biomesight as this will not reflect your full sample
2) Try using a different browser, e.g. Chrome or perhaps try on a different computer or your phone if you previously attempted this from your laptop
3) Compare the new file size with the previous ones and ensure it is larger before attempting to upload to Biomesight again.