Welcome to Our Help Site

• What is the gut microbiome and why is it important for wellness?
• What can the Biomesight gut microbiome test tell me?
• Will I benefit from a single test and how often would I need to retest?
• Can parasites, viruses, fungi and candida be detected in the Biomesight gut microbiome test?
• Is the test available on the NHS?
• Is it a diagnostic test?
• What happens to my sample after it is sequenced and analysed by the lab?

See all articles in General Test Questions →

• How long do the kits last?
• How long can the bacterial DNA be preserved?
• What happens if I am not able to collect my sample and need a new kit?
• Can I collect a sample while taking oral antibiotics?
• Can I collect a fecal sample when I have diarrhea?
• What happens if my kit does not arrive safely back at the lab?
• What is contained in the test kit?

See all articles in Sample collection →

• How long will it take to get my results?

• Which are the main insights I will gain from doing a Biomesight test?
• Will I be able to get access to newly added sections/interpretations for previous tests results?
• Which output formats do you currently provide?
• Can my GP help to interpret my results?
• Who can assist with interpreting test results?
• I see a virus listed in the CSV results export but can't see it on the platform, why is this?
• What does the percentile and distributions relate to?

See all articles in Test Interpretation →

• Which sequencing technology is used?
• Why was 16s sequencing chosen over shallow shotgun, deep shotgun and metatranscriptomics?
• How does Biomesight compare to others gut microbiome tests on the market, e.g. Viome, uBiome, ThryveInside, AtlasBiomed, DayTwo, British Gut Project, American Gut

• How do I upload my FASTQ data from another lab?
• Which labs are currently supported?
• Which sample types are accepted?
• When will support be added for CSV uploads?
• Can GI Map or GI Effects data be uploaded?
• Are there any specific browser or operating system requirements?
• Common Analysis Differences compared to Ombrelab

See all articles in FASTQ uploads from other labs →

• How often will our recommendations be updated?
• What is our food and prebiotic recommendations based on?

• How does Biomesight compare to functional tests such as GI Map and GI Effects?

• Will my data be shared freely with researchers?
• Will my data be sold?

• UK Healthcare Authority Regulatory Oversight
• Why is there an FDA disclaimer?

• How do I return my sample?

• Which services do Biomesight offer to external researchers?
• What do we typically charge for loading FASTQ data and sample IDs for a research project?
• Technology and sequencing requirements
• What data are research projects expected to share?
• Bulk downloads for researchers and practitioners

• How does Biomesight compare to Zoe?

• Do we work with affiliates?

• Do we work with resellers?

• What to do if you are not receiving your registration or confirmation emails from us

• How can I get an RDP analysis done for my sample?
• Is it possible to see how common zero values are?
• What does a zero result for a bacteria mean? Does it mean the bacteria is extinct?
• When viewing the bacteria breakdown, why are some columns empty?

• Can I export my data? Which formats do you provide?
• How can I download a CSV or NCBI version of the results?
• Why are there differences between the CSV download and the results in Biomesight?

• How can I delete my user account?

• Converting to Family accounts & why it's useful
• How to allocate a sample/kit to a family member
• How to create a profile for a family member, friend, pet or ferment (with or without a linked account)

• How to view your Greengenes 2 (GG2) results

• What is Fullscript?
• I am a practitioner, can I send recommendations to my clients from Biomesight?
• Do you offer a discount on Fullscript supplements?
• Which countries does Fullscript ship to?
• Can I return product for a refund?

• How can I change the price, description or duration of my consultations?
• How can I remove a client I no longer work with from my dashboard?
• How does booking requests work?
• How to activate your Biomesight listing to receive booking requests
• How to enable your clients to share their results with you
• Lock client results until released
• My client would like to submit a review but do not have a review request that they can respond to - why is that?

See all articles in Practitioner Features →

• Does our store have any coupons or promotions?

• How do I return my sample and where do I send it to?

• How do I cancel, pause or restart my subscription?

• Where can I find a full list of bacteria included in the test even if not present in my result?

• How to search for a bacteria in Biomesight

• How to translate any page in Biomesight

• Changes in Akkermansia

• How to invite your practitioner to Biomesight
• How to share your data with your practitioner